Rollo Printer Troubleshooting Guide For Windows & Mac Devices

 Do you experience any printing issues with your Rollo printer? Don’t worry; in this blog, we will give you a step-by-step guide on how to fix Rollo printer troubleshooting on mac and windows operating systems. There are problems that can be fixed by doing certain steps for both thermal and laser printers.

The majority of problems are related to the new USB installation, for which rebooting your device is a solid and reliable solution. Don’t worry in this blog, we will try to fix most of your common problems with your Rollo printer. And also, we will provide you with instructions on how to adjust your Rollo printer settings on your device to address problems. Therefore, let’s begin with the blog by talking about thermal technology.        

What Is A Thermal Printer?

It is a unique and different technique of printing, also known as thermal label printing. The Thermal printers do not require any ink/ cartridge; rather, it uses a unique paper that changes color upon getting heated. You must have seen the thermal printer at cash registers in restaurants or retail shops. The only limitation with the thermal printer is that they can only produce Black and White prints and do not support any colored printing.

Why Am I Not Able To Print In Rollo Printer?

Follow the below instructions if you’re not able to print in your Rollo printer:

For Windows

If the green light on your Rollo printer is on and you are still unable to print labels, then your Rollo printer must be linked to a new USB connection. This means your Rollo printer has been entirely re-registered, and your previous print queue jobs are no longer able to locate your printer when it is connected. Follow these instructions to resolve this problem:

  1. On your Windows PC, open the Control Panel and choose Printers and Scanners.
  2. Your Rollo printer is now active after that scanning the printer devices.
  3. Now you can start printing your label with the installed paper.  

Unplug your USB cable and lug it back if your Rollo printer is still appearing as inactive. Wait for your Windows system to detect your printer after re-plugging your USB.  

For Mac

If you’re having trouble printing with your Mac, follow the below steps:

  1. First of all, remove your USB cable from your Mac.
  2. After that, turn off your Rollo printer and unplug the power cable from the power supply.
  3. Then on your mac, navigate to the printer list on your Mac’s printer page. You will see a pop-up requesting you to restart your printer.
  4. Then a popup will appear to download your Mac driver and download the Mac driver.
  5. Connect your printer USB cable to the power source after installing the Rollo driver.
  6. Once your Rollo printer has restarted, switch it on while holding down the top circular button and wait until you hear two beeps in a row.  
  7. The green light on your Rollo printer will then light. Your printer will then print a self-test automatically if you continue to hold down the circular-shaped button on top of the device.
  8. After doing the test, connect your Rollo USB printer to your Mac.

Techniques For Fixing Small-Sized Fonts On My Labels

To fix small letters on your labels, follow these below steps:

  1. Firstly, go to the printer icon in the printer list.
  2. Then tap on Printing Preferences on your Rollo printer.
  3. After that, navigate to Options to adjust your default paper settings.
  4. Now to increase your small-sized fonts, change your paper size to 100 mm × 150 mm or more.
  5. You may also increase your font size according to your preferences.      

Why Should You Use A Thermal Printer?

The major advantage of using a thermal printer is its low printing cost and the non-requirement of conventional ink cartridges. Additionally, these printers are also faster than laser printers, with less printing cost per page.

Final Words

We hope you found our blog helpful. In this blog, we have discussed Rollo printer troubleshooting. Sometimes you may need some changes to fix your issues in your Rollo printer. In this blog, we have guided you on the same to fix your issues with hassle-free printing. If you still have any questions regarding the Rollo printer troubleshooting problems, please refer to our Frequently Asked Questions section. 

Frequently Asked Questions

Why Is My Rollo Printer Not Working?

You might face this issue because of the new connection of your USB port. This occurs because when a new USB is plugged into your printer, it recognizes a brand-new printer. And additionally, since you are starting your printer with old registration, your printing won’t be able to start.    

How Can I Reset My Rollo Label printer?

Follow the below steps to reset your Rollo printer:

  1. Press and hold the R button on your Rollo printer until you hear a beep.
  2. After that, push the WiFi LED button of your printer at least 10 times.
  3. Your Rollo printer will automatically be factory reset.    

Why Is My Label Printer Not Working?

The most frequent cause of the non-working of the label printers is the non-connection of the power adapter or the USB cable. To fix the issue, we advise you to make sure all of your cables are connected. And also, check if the driver is installed and up to date or not. After checking all the cables and drivers, if still your issue has not been resolved, then definitely, you’re having a driver issue in your Rollo printer.

The only simple solution for this is to uninstall the old Rollo drivers and reinstall them with the new and the latest version. We’re definitely sure this will fix your issue. Just make sure to reboot your computer after reinstalling your Rollo driver. 

Is There Any Customer Support Team For Rollo Printers?

Yes, there is a customer support team, and you can connect to them anytime if you have any problems with your Rollo printer. If you are having trouble using any of the printers or there is any malfunction, you can contact customer support anytime.

Read more:   Rollo printer setup

       Rollo Drivers Setup

       Rollo.com/driver

       Rollo.com/support


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